Rockets of Awesome is a startup with a mission to make moms' lives easier by providing an effortless shopping experience for kid’s clothes. We worked with their team to understand the pains and joys of shopping for kid’s clothing. Then we designed a simple user experience that transformed how parents shop.
Customer research, Product strategy, UX & UI design, Prototyping, Full web spec, Development Support
We started the project by researching how moms currently shop for kid’s clothing. We divided the research plan into 3 activities: a diary study, in-home interviews, and a co-creation exercise. We inquired into what moms value in kid’s clothing, how and when kids are involved in the process, why they shop at different retailers, and what they hate about shopping. We discovered that Moms want shopping to be simple: easy to find clothes that match their kid’s picky preferences, easy to make returns and no sizing issues. Although they wanted the experience to be easy, they also wanted to stay involved in the selection and approval of items. Using these insights, we created a journey map that facilitated the next steps in our design journey: user experience and UI design.
With the Rockets team we designed a personalized subscription service. First, a customer answers a few questions about her kid’s clothing preferences. These carefully chosen questions personalize her shopping experience; all clothes match the colors, sizes, and picky details of her kid. She receives a box of new clothes every season, so never needs to remember to buy clothes. We designed easy to manage subscription options, an awesome return process, and a simple checkout experience.
“There have definitely been times where I’ve had stuff to buy and then she comes in and it just doesn’t ever get ordered because I don’t have time to set up an account, and do all that.”
— Mom of 2 daughters, age 3 & 5
Next we created a mobile friendly UI pattern library that embodied the spirit of the brand. A vibrant color palette combined with illustration visually structures information while strong typographic hierarchies make the screens easy to scan.